We’ve all been in at least one in our lifetime. I’m referring to situations which compound into mini disasters, promising to put you over the edge in no time at all.
Cars seem to be really good at finding the most inopportune time to start acting up. First day on the job? Guess what, battery’s dead.
Going Above and Beyond In Service Pays Dividends Down the Road
Lexus of Reno is committed to helping customers see that their car is serviced quickly so they can be back on the road as soon as possible. That being said, we encourage our customers to leverage us as much as they need to and not hesitate in asking for something that might help their day go smoother.
Use our service department as you would your own office. Bring your laptop and get online to check email. Need something faxed, we can help you out. Just let us know what you’re dealing with and we’ll make sure we do everything we can to assist.
Just let us know how we did afterwards because that’s how we improve.
Lets Share Some Stories of Amazing Customer Service
This can be from anywhere, like the one below that I’ve probably told a hundred times.
When I was attending college, one of my marketing classes had a story in a textbook that stuck with me. It was about how a Nordstrom employee refunded a customer for a set of tire chains.
That struck me for two reasons. The first one is quite obvious.
1. Nordstrom doesn’t sell tire chains.
2. The customer was in a hurry to get back to work, but had to return a set of tire chains at a nearby store and had mentioned it to the Nordstrom employee. Instead of just sympathizing the Nordstrom worker said I’ll give you the money and we’ll handle returning them ourselves so you can get back to work.
That’s showing compassion, and it’s doing something that would never be expected.
These are the stories that get written into textbooks, and if it were to happen today, probably go viral on Twitter, Facebook, etc.
Lexus is known for being the top when it comes to service, so lets see if someone shares a story here on their experience. I’m anxious to share them on the blog, and I’m sure you have one so please share it in the comments.
Perhaps we’ll setup a poll and you can vote for the best customer service experience.
Related articles
- Lexus Service – A Look At Why People Buy Lexus (lexusofrenoblog.com)
- How Nordstrom Bests Its Retail Rivals (businessweek.com)
- Nordstrom.com Now Offers Unconditional Free Shipping and Returns (dailyfinance.com)
{ 1 comment… read it below or add one }
I wonder about Lexus service – I ordered a Lexus in Oslo, Norway a couple of months back, I sent the contract duly signed and I have still not received a copy of my contract signed by Lexus. Now I wonder if I may get a Christmas card telling me about the date of delivery… To me good service is not something which stops on your way out the door. So far I am quite disappointed with the Lexus service, which in my point of view has been no service at all. Good Lexus service should be the same all over the world, but please do not copy the Oslo version!!! Does anybody want a devoted person to teach them how to improve , just contact me?